Hope this is in the right place.

I purchased a pre-built Lead and Bass 20 watt from Ceriatone last summer.

I had a loss of volume and power, the only tech stuff I knew to do at the time was tube replacement and biasing.

Well Nik showed tremendous patience and taught me some simple and safe things for me to test.

He narrowed down the problem (component failure, nothing to do with QC etc..)
and sent me an expensive replacement part, before I could even pull the old one to send to him for evaluation.

Lo and behold rock and roll reigns again!

I know of no other company that allows the consumer, after admitting being a newb, to monkey around and use their product as a learning tool.

This is too much!

I will NEVER purchase a new amp again without first contacting Nik for something similar.

Unbeleivable, just the best customer service, it's very easy to answer emails, and questions when someone's giving you cash, but the rubber hits the road when an issue arises after purchase, and halfway around the World!

Sorry for the length u RAWK Nik

Peace
Steveb