Welcome, Guest. Please login or register.
Did you miss your activation email?
April 28, 2024, 05:24:33 PM
Home Help Search Login Register
News: Ceriatone Forums are up and running!!!
 
Guests please register
Note: If you want to help you can donate to keep the forums alive.



Do you want to advertise on this forum ? Send me a private message.

Amplified Parts
+  Ceriatone Forum
|-+  Website, Store
| |-+  General
| | |-+  Dreaded UPS "Exception"		 « previous next »
Pages: [1] Go Down Print
Author Topic: Dreaded UPS "Exception"  (Read 8393 times)
danno5561@verizon.net
Newbie
*
Offline Offline

Posts: 8


View Profile
« on: June 11, 2010, 06:16:16 PM »
Hi all,  On vacation this week and luckily got the shipping notification from Nik.  Watching the tracking of my OTS and Klein-ulator from Mylasia and they made it to Knoxville TN then went to Alaska and back to Knoxville TN.  Now tracking says "Exception" Left in UPS Facility".  I also noticed the shipping weight for each package is only 0.5 Kg.
Woops! I hope they make it to me soon.  Anyone else have this happen?  Dan
Logged
72sg
Guest
« Reply #1 on: June 11, 2010, 09:38:23 PM »
I received a 5X3 yesterday. The UPS tracking included 2 flight cancelations, several messages regarding "additional customs," "submitting" and "registering" with "clearing agency," and inexplicable bouncing between Louisville and Anchorage. Throughout tracking, weight showed 1 kg.

At the first flight cancelation, status changed from "on time" to "in transit", but it arrived on time without incident.

I haven't seen "exception." Is that the "Status," or does it appear in the tracking log? Also, what was your order turnaround? Mine was 40 days.
Logged
danno5561@verizon.net
Newbie
*
Offline Offline

Posts: 8


View Profile
« Reply #2 on: June 12, 2010, 02:09:17 AM »
I ordered the OTS on April 29th and I expected an 8 week wait.  It was a surprise to hear it shipped on June 9. I have had some bad experiences with UPS lately.  Status changed in the log from In transit to exception which could mean just about anything from lost to weather.  I will have to take time from work to receive it now, that is after I find out where it is and when it's coming.  Message does say "Left at a UPS facility"  Can't wait to get it.  Having my cab made by Swanson Cabinets in Beverly Ma.  That is just about ready too. Dan
Logged
72sg
Guest
« Reply #3 on: June 12, 2010, 06:05:03 AM »
Okay, I'm trying to determine if there is any correlation to "build complexity" and turnaround time. Obviously NOT! Your order is like 5 times my 5X3 complexity, and it looks like we're within 3 days of each other. I ordered May 1.

Anyway, I bet your amp just got bumped or something, and I doubt your delayed more than a day if that. Thanks, and good luck!

p.s. My 5X3 kicks serious "A"!
Logged
danno5561@verizon.net
Newbie
*
Offline Offline

Posts: 8


View Profile
« Reply #4 on: June 12, 2010, 09:27:25 PM »
The OTS and Klein-ulator arrived today (Saturday) even though tracking at UPS stated a delivery date of Monday day after tomorrow.  Expertly packed and arrived in great shape after stops in China, Taiwan, Phillipines, Knoxville, Alaska, then back to Knoxville, and finally to Warwick RI.  Very happy.  Tubes will be here in a few days.
40 days order to door - Thanks Nik and the gang at Ceriatone!
Logged
ampkits
Administrator
Sr. Member
*****
Offline Offline

Posts: 325


View Profile
« Reply #5 on: July 16, 2010, 10:08:40 PM »
Hi!

Great to hear!

On UPS - dont pay much mind to the system status. Sometimes, they say something serious like Exception, then the box appears at the door.

Usually, it's 2-4 days to USA.

For future, if anything, just email us. We can sort it out by calling UPS here, and they will liaise with the local UPS.

Our packages go by system default, thats why it says 0.5kg. We have been advised not to put the actual weigt, and just go with system default. UPS is supposed to fill that up (automatically) at their facility, but I guess not.

Thanks!

Nik
Logged
Fred.T
Newbie
*
Offline Offline

Gender: Male
Posts: 22


View Profile
« Reply #6 on: July 28, 2010, 11:46:48 AM »
I guess I am not going to order much through UPS. Their shipment table is just unbelievable.
15,0 kg to Austria is $202, shipping the same to Slovenia or Croatia is $417. Slovenia is neighboring country to Austria and both are in European Union.
DHL on the other hand has the same shipping quote for Austria, Slovenia and Croatia and goes for $352. That's a lot.
What happened to EMS, their service was very good and quite affordable?

Fred
Logged
Pages: [1] Go Up Print 
« previous next »
Jump to:  


Login with username, password and session length

Powered by MySQL Powered by PHP Powered by SMF 1.1.12 | SMF © 2006-2009, Simple Machines LLC Valid XHTML 1.0! Valid CSS!

CeriaTone Forum is not afiliated with Ceriatone Amplifications. The CeriaTone and name, logo and related trademarks and service marks, owned by CeriaTone. , are registered and/or used in the U.S. and many foreign countries. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners.